DESCRIPTION
AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.
The ideal candidate will
Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focuses your attention instead of destroying your concentration.
Think Big. The ideal candidate will build and deploy solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.
What is in it for you?
Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.
Have strong & Networking Fu. The ideal candidate will have deep experience working with , preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You regularly take part in deep-dive and conduct technical post-mortem discussions to identify the root cause of complex issues.
Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focuses your attention instead of destroying your concentration.
Love to code. Whether its building tools in Java or solving complex problems in Python, the ideal candidate will love using technology to solve problems with simple solutions. You have a solid understanding of software development methodology and know how to use the right tool for the right job.
Customer Obsessed. The ideal candidate enjoys working with customers to help them get the best experience using Amazon Connect.
Think Big. The ideal candidate will build and deploy solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.
Media coverage on Amazon Connect: Power of Amazon Connect: https://youtu.be/rSzDFJGw5vg
BASIC QUALIFICATIONS
- 3+ years of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
- Fluent in Korean and English
PREFERRED QUALIFICATIONS
- Telecom Certified in Korea
- Experience troubleshooting telephony systems
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc
- Operational experience in a 24/7 production environment
- Experience working as part of a global team
