SAP Support Engineer - Global Adoption Insights & License Compliance 

Ireland, Galway City 

296960325

Your role is to:

• Effectively communicate with our customers and partners in relation to customer usage and consumption details. This includes consulting and advising customer on technical and contractual questions.

• Handle customer incidents within agreed timelines.

• Follow up with relevant parties to ensure timely completion of license audit, metering, and consumption queries from customers.

• Collect and analyze customer’s usage and measurement data. Evaluate customer consumption and compare the results to the licensed software contracts. Create usage reports to assess compliance.

• Align with responsible sales executives, license compliance managers and other local contacts regarding the usage findings so that required action can be taken.

• Efficiently support your team members and manage your assigned workload.

• Engage with internal and external stakeholders to support with SAP Private Cloud Metering Services

Education and Qualification / Skills and Competencies

• Proficient verbal and written communication skills in German and English

• Fluent verbal and written communication skills in another European language

• Bachelor’s Degree in Business or similar

• Strong communicator who likes to work in a multinational team environment

• Excellent organizational and follow-up skills

• Excellent analytical thinking skills and strong attention to the detail

• Strong customer focus and commitment to excellent customer service

• Advanced Microsoft Office (Word, Excel, Power Point) and Presentation skills

Work Experience

• Minimum one-year work experience in business environment preferably within the IT industry

• License usage and compliance knowledge is desirable, but not essential

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