Amazon Support Mgr II 

India, Maharashtra, Pune 

296521894

About The Role
Responsibilities include, but are not limited to
· Managing team of ITSEs· Co-ordination with other internal & external stake holders.
- Support virtual or physical events and town halls for India
- Manage Audio Visual devices and services in India· SL governance for team ensuring services uptime for customers.
· Helping and leading team to troubleshoot difficult IT problems.
· Collaborate with internal teams or vendors to execute projects.
· Lead continuous improvement efforts.
· Audit the quality of work performed and provide constructive feedback when necessary.
· Automate manual tasks; create/improve small tools that help make team operations more efficient.
· Be the first point of escalation.
· Having a good exposure in IT Asset management.
· Senior Level Customer Support.
· Participate in hiring, training and development of team.

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- 5+ years of leading technology teams as a information technology operations manager experience
- Knowledge of cabling best practices

- Bachelor's degree
- Experience with system management tools and client/server environments