BMC Staff Sales Renewal Representative 

Spain 

293777066

Position Requirements

• Must thrive in a quota driven environment.

• Must have the ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally.

• Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.

• Must have demonstrated ability to work independently as well as in a team environment.

• Must possess excellent customer service skills with an orientation towards helping the customers.

• Excellent oral and written communication skills and strong computer proficiency

• Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn.

• Strong working knowledge of Microsoft Office, Oracle and Salesforce.com applications is desired.

• 2-3 year previous experience in sales, specifically software maintenance renewals, is preferred.

• Bachelor’s Degree or Equivalent Work Experience

Position Attributes

• Prepare renewal quotes for maintenance contracts within 90 - 120 days prior to expiration.

• Review and interpret contractual terms and conditions.

• Contact and follow-up with customers and partners to ensure timely maintenance renewal.

• Prepare order packet to submit for maintenance renewal processing and invoicing.

• Basic product understanding, system knowledge and processes to assist in selling maintenance renewals.

• Assist customers with any product discrepancies in their install base to include license reconciliations and audits.

• Manage customer requests for contract merges, transfers and license purges.

• Partner with field sales to save any potentially lost maintenance renewal.

• Track contract non-renewal including reasons for cancellation.

• Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.

• Timely resolution of backlog in assigned territory, track cancellations to ensure accurate processing.