JPMorgan Digital Document Manager 

Philippines 

293607324

Job responsibilities:

• Proactively identify issues and coordinate with the relevant functions internally (e.g.: client service professionals, legal etc.) for prompt resolution on disputed points within set time-frame parameters.
• Deliver controls in the process to ensure 100% accuracy and compliance to Regulatory rules
• Resolve issues in a time bound fashion and provide regular update to senior management on BAU, projects etc.
• Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.
• Monitor workflow and assist Team Leaders for an equitable distribution of work
• Manage internal Service Level Agreement and communicate performance to stakeholders through effective reporting
• Manage a team of high achievers with diverse experience and skill sets using a strategic approach

Required qualifications, capabilities, and skills:

• Graduate in finance with minimum of 8 years’ experience in operations
• Minimum of 2 years’ experience in managing a team
• Familiarity with a global bank's process & operational environment including management and external reporting is a must.
• Strong business knowledge i.e. Investment Banking process and system knowledge
• Inclusive leadership skills with the ability to identify talent, recruit, coach, mentor, and develop team members to ensure the team's activities support Operations in attaining its strategic goals
• Ability to deal with day-to-day issues as well as planning and executing projects / initiatives
• Ability to know when a deep-dive approach is appropriate with excellent attention to detail
• Skilled in MS office applications including Outlook, PowerPoint, Excel, Word, Access and Project
• Willingness to work a flexible schedule to accommodate business needs