SolarEdge Customer Support Administrator Night Shift 

India, Karnataka, Bengaluru 

293463626

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

Duties and Responsibilities:

• Answer customer and internal calls regarding shipment status
• Proactive communication to customers regarding shipping delays/resolutions
• Follow-up on cases requiring more information from the customer
• Handle reimbursement inquiries/escalations/out of warranty
• Resolve shipment inquiries
• Create return shipping labels
• Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
• Complete part number updates/determine part number accuracy
• Communicate between technical support center and other supporting departments