SAP Technical Quality Manager Early Talent 

Mexico, Nuevo León 

293031122

Management of the customer engagement

• Establish trusted relationship with customer to drive action plans
• Define the Premium Engagement portfolio & service plan with the customer
• Identify innovation opportunities leveraging SAP’s technology innovation portfolio
• Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
• Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
• Periodically prepare and present reporting

Anticipation and identification of risks and top issues

• Anticipation and identification of functional / technical risks and top issues.
• Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
• Escalation Management for critical situations

Engagement Extension and Renewals

• Ensure value recognition and visibility of value delivered at customer
• Support extensions of the contract and renewal towards contract end date

REQUIREMENTS

Candidates must fulfill the following requirements:

• Bachelor’s degree required in business, engineering, computer science or management information systems
• Ability to handle in ambiguous situations
• Strong people leadership and people management skills
• Problem-solving skills and strong work ethic are required
• Excellent verbal, written and presentation communication skills
• Fluent English and Spanish (written and oral) are a must
• Portuguese (written and oral) is a plus
• Open to travel
• Work Experience is a plus

Position is based in Monterrey.

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