JPMorgan Central Employee Experience Team Manager - Vice President 

Poland, Masovian Voivodeship, Warsaw 

292397681

The position requires strong leadership, process optimization, and stakeholder management skills, as well as the ability to lead the team through change while maintaining a high standard of HR service delivery.

Develop and lead the HR Operations function to provide a consistent, high-quality employee experience across the employee lifecycle.
• Drive operational excellence by implementing and monitoring SLAs and KPIs to enhance service delivery.
• Identify and implement process improvements, including automation and self-service opportunities in collaboration with the technology team.
• Ensure compliance with regulatory and legislative requirements, including auditing and governance activities.
• Manage team workload, including assigning tasks, prioritization, and handling escalations.
• Foster strong stakeholder relationships with payroll, finance, IT, local HR teams, and the broader HR community.
• Provide leadership, coaching, and development to the team, ensuring engagement, performance, and career growth.
• Lead the team through change, ensuring smooth transitions and continuous adaptation to evolving business needs.

• Proven experience inacross multiple geographies.
• Strong track record inefficiency, managing SLAs and KPIs.
• Passion for high standards, continuous improvement, and enhancing the employee experience.
• Ability to manage complexity and ambiguity, with strong problem-solving and troubleshooting skills.
• Resilient and calm under pressure, able to balance strategic initiatives with hands-on operational support when needed.
• Strong stakeholder management and influencing skills at all levels of the organization.
• Excellent communication, collaboration, and analytical skills, with a high level of accuracy and attention to detail.

Preferred Qualifications, Capabilities, and Skills:

• Experience in leading HR operational improvements.
• Experience with HCM and Service Now (Ticketing System)