EY People Consulting-Managed Learning Services-Manager 

India, Karnataka, Bengaluru 

291836522

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi-industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Comprehensive understanding of the MLS processes, encompassing the entire taxonomy of pre-event, on-event and post event activities
• Learning management system administration including creating and updating courses. Scheduling, managing participant rosters, communications and compliance
• Responsible to support the MLS framework in accordance to the established processes with strict adherence to the defined Service Level Agreements (SLAs)
• Manage the learning activities by adhering to the agreed guidelines and TATs
• Quality compliance with the standardized global process model, with no deviations from the agreed-upon MLS processes
• Proactively identify and communicate service delivery risks and issues to the appropriate stakeholders
• Recognize potential areas for process enhancement and propose recommendations for improvement
• Engage in effective communication and collaboration to build strong relationships with clients and other project team members

Skills and attributes for success

• Proficient in understanding learning requirements across various domains
• Exceptional attention to detail, which is critical for processing a large volume of transactions
• Skilled in managing ambiguity and taking proactive measures
• Excellent communication and presentation skills
• Strong interpersonal skills with a client-centric approach
• Awareness of and sensitivity to cross-cultural dynamics
• High levels of energy, agility, and adaptability
• Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.

To qualify for the role, you must have

• Bachelor's degree or higher in Human Resources, Business Administration, Education, or a related field is required.
• 2 to 4 years of relevant experience in learning and development or an administrative role
• Familiarity with learning management systems such as SuccessFactors, Oracle/Workday is preferred
• Proficient writing skills (grasp and command over English)
• Ability to work independently as well as collaboratively within a team
• Ability to articulate solutions and offer suggestions
• Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel
• It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow, Articulate Storyline, Adobe Captivate, WalkMe, Camtasia, Vyond and VideoScribe. Additionally, experience in creating various digital learning materials, including web-based learning modules, videos, interactive PDFs, webcasts, podcasts, nano-learning modules, and virtual instructor-led training (VILT), is highly desirable

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.