Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Experience in application/workload migration to public cloud providers, leading global projects or teams, and working with customers or partners.
Ability to communicate English and Mandarin Chinese fluently to engage with Chinese speaking or English speaking customers.
Preferred qualifications:
Experience translating business requirements into technological solutions.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Ability to communicate in Japanese and Korean to better support North Asia Customers.
Excellent communication, presentation, problem-solving, and management skills, with the ability to translate business requirements into technological solutions.