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Wells Fargo Collections Representative 
Philippines, Maypajo 
29175373

18.08.2024


In this role, you will:

  • Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
  • Apply knowledge when communicating with delinquent customers
  • Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
  • Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
  • Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
  • Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers


Required Qualifications:

  • 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, military training, education


Desired Qualifications:

  • Completed 2nd year College Level (no back subjects)
  • at least 6 months experience inCollections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment in a voice process
  • Experience in Collections preferred
  • Flexible with work hours, schedule and arrangement
  • Willing to work in McKinley Hill, Taguig City

29 Sep 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.