Bank Of America Trust Senior Associate - Norfolk 

United States, Virginia, Norfolk 

291216714

Job Description:

Job Summary:

The Trust Senior Associate (TSA) is a specialist role that has primary responsibility for assisting the Senior Trust Officer and Trust Officer in all phases of trust account/relationship servicing, fulfillment and/or administration. TSAs are trust product experts who act as an additional point of contact for clients and/or as a backup for client-facing Trust Officers.

Job Description:

• In addition to the ability to deliver generalist support, and as part of the Client Team, actively support Senior Trust Officers and Trust Officers to meet clients’ trust needs and expectations

• Serve as an additional point of contact to clients and/or as backup for the Trust Officers

• Initiate and monitor client onboarding including account opening and asset transfer; handle client inquiries related to the on-boarding process; KYC refresh and ongoing requests, digital engagement and fulfillment

• Responsible for:

  • Complex party maintenance

  • Administrative Review (IM&T)

  • Transaction Processing and Management

  • Money Movement (Trust)

  • Specialized Fiduciary Transactions

  • Discretionary and action matters

  • UPIA, Equitable Adjustments and 65 Day Tax

  • Account Pay Service Provider

  • Generation Skipping Tax – Processing

  • Asset Transfer - complex

  • Administrative duties as required

  • Support initial review of IPS process

• Perform servicing, fulfillment and account maintenance activities, which are primarily trust/fiduciary-related that include PACE/Trust Web accounting transactions, deposits/transfers, etc.

• Leverage experience and deep expertise especially with the most complex administrative trust needs to manage and/or execute client transactions

• Proactively identify deepening opportunities while performing existing responsibilities and engaging in meaningful interactions

• Coordinate with Client Teams and partner to deliver an integrated service to the client and identify and resolve issues in an effective and timely manner

• Participate in Client Management Process (CMP) activities including supporting delivering a branded client experience and meaningful interactions

• Ensure adherence to all internal policies and compliance to legal and regulatory requirements

Qualifications:

• Minimum of 4-5 years of experience with a financial institution focusing on high net worth client service and sales

• Ability to successfully complete assessment of critical skills

• BS/BA degree in Business, Finance, Economics or Law desired

• Ability to obtain and maintain SAFE Act registration

Skills:

• Active Listening

• Adaptability

• Attention to Detail

• Emotional Intelligence

• Prioritization

• Collaboration

• Critical Thinking

• Decision Making

• Oral Communications

• Written Communications

• Drives Engagement

• Innovative Thinking

• Mentoring

• Networking

• Problem Solving

​High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)