Amazon Cloud Support Engineer AWSBIGDATA Engineering 

South Africa, Western Cape, Cape Town 

291126506

Please note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pm
Cloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service), Athena(interactive query service), Managed Workflows of Apache Airflow etc.
Understanding of ETL (Extract , Transform , Load) - Creation of ETL Pipelines to extract and Ingest data into data lake/warehouse with simple to medium complexity Data transformations and troubleshooting ETL job issues.
Understanding of Linux and Networking concepts.
Excellent oral and written communication skills with multi-tasking ability.
Master’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR Bachelor’s degree in the same with 1+ year of experience OR equivalent experience in a technical positionKey job responsibilities
Intermediate to advanced expertise in ETL tools such as Talend, Informatica or similar.
Knowledge of data management fundamentals and data storage principles
Advanced SQL and query performance tuning skills.
Experience integrating and managing large data sets from multiple sources
Ability to read and understand Python and Scala code
Understanding of distributed computing environments
Proficient in Spark,Hive and Presto
Experience working with docker
Python, and shell scriptingPrior working experience with AWS - any or all of EC2, S3, EBS, Glue, Athena
Experienced with Linux system monitoring and analysis(disk management, memory management, permissions etc.)
A day in the life
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
· First and foremost this is a customer support role – in The Cloud.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Cape Town, ZAF

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems

- Bachelor's degree in computer science or equivalent