Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical certifications in relevant technologies or disciplines (e.g., Azure Architecture and Administration, Microsoft 365 Endpoint Administration, Virtualization Technologies, etc.)
Responsibilities
: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Windows 365, AVD, and Intune, securing long-term customer success and renewal.
Explore growth opportunities:Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
Accelerate Customer Cloud and AI Endpoint Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
Embrace a growth mindset:Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
Learn-it-all:Demonstrate a self-learner mindset through continuous, self-directed learning in areas such asendpoint management, virtualization, AI integration