Teva Network Operations Center Engineer 

Mexico, Mexico City 

289629883

You will be responsible for managing network operations, troubleshooting, and resolving complex issues, and ensuring maximum availability and resilience of network services. You will work in a fast-paced, challenging environment with a team of passionate professionals committed to providing optimal customer service and support. As a member of our team, you will be part of a 24/7 operations team that ensures our clients' networks are running smoothly.

• Manage the overall health and performance of the network infrastructure.
• Investigate and resolve complex network issues.
• Implement changes to the network infrastructure as per business requirements.
• Monitor network health using various tools, software, and systems.
• Collaborate with stakeholders to perform network-related tasks and upgrades.
• Document network operations processes and procedures
• Participate in on-call rotations to ensure maximum availability of network services.
• Act as the first point of contact for Major incident issues via phone and email.
• Troubleshoot reported relevant issues and escalate critical issues to higher tiers.
• Record and track all support requests and resolutions in the ticketing system.
• Maintain appropriate documentation, procedures, and operational methods.
• Ensure timely communication of network status with clients and internal teams!
• Knowledge in basic networking configurations
• Managing Major Incident incidents across the IT and Business Unit
• Following up on RCA.

• Bachelor’s degree in information technology, Computer Science, or related field.
• Relevant Courses and Certifications (CCNA, MSCA, ITIL)
• Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls).
• Experience with Network Monitoring tools and software.
• 2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience.
• +5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent.
• String Analytical and problem-solving skills.
• Excelled communication skills, both verbal and written.

Assoc Dir ITO, Network Operations Centre

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