SAP Technical Service Manager Associate - ECS 

United States, Pennsylvania, Newtown Township 

289058206

Expectations and Tasks

This is a customer-facing role focused on Large & Strategic Customers as part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform:

• Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
• Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond)
• Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
• Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
• Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
• Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
• Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
• Conduct technical & monthly operational reviews to measure the progress against defined Cloud architecture &roadmap establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
• Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc.

Education and Qualifications/Skills and Competencies

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
• High proficiency in customer communications and presentations is required.
• High proficiency in the SAP product portfolio, offerings, and industry solutions.
• Good understanding of SAP solutions (releases, platform interdependencies, etc.)
• Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
• Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP)
• Willingness to undertake customer-related travel on short notice.
• Fluency in English is a MUST, any other language an asset.

Work Experience

• 3+ years of customer-facing SAP Technical Consulting experience
• 3+ years of solution design, enterprise architecture, and or SAP implementation
• 3+years of experience with SAP Basis administrative duties
• SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are a plus
• Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are a big advantage
• SAP HANA and S/4 HANA skills would be very helpful but not mandatory
• Cloud security including Cyber Security, Encryption, and key management knowledge is preferred

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