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Google Escalations Analyst Trust Safety Generative AI Search Ireland, Dublin 288961097
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
- Experience in performing on-call responsibilities on a rotating basis, including weekend coverage.
- Experience in analyzing data sets using up-to-date tools (e.g., SQL, Business Intelligence/dashboards).
- Experience conducting risk-based analysis and recommending actions or solutions.
- Experience in content policy, anti-abuse or customer support operations, and with Google products, infrastructure, and types of online abuse.
Preferred qualifications:
- Experience with Machine Learning and Large Language Model (LLMs).
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language (e.g., Python).
- Experience in developing detailed operational processes from scratch.
- Ability to work through ambiguity and grow in a rapidly changing environment, remaining calm under pressure.
- Ability to work successfully in cross-functional teams, including with c-level stakeholders and executives.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
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