JPMorgan WKO Client Office - Middle Renewals Associate 

United Kingdom, England 

288154306

As a KYC Middle Office Associate, you will act as a single point of contact and subject matter expert (SME) for completing renewals of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution (renewals + remediation activities). Working with our business partners you will manage expectations on turnaround timeframes and provide appropriate updates on the progress of the KYC renewal. You must be able to demonstrate; excellence, diversity, quality, respect and inclusivity and be able to self-motivate as well as work collaboratively within the wider team.

Job responsibilities

• Manages the KYC book of work Renewals for Markets and Platform Services LOB to prioritise active requests, provides status updates of KYC renewals and remediation activities
• Builds and develops strong partnerships, identifies challenges and eliminate roadblocks with all internal partners
• Works with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and QC
• Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business
• Works as a role model to peers and drive training and sharing of good practices
• Might lead peers engaged on the same portfolio

Required qualifications, capabilities, and skills

• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)