דרושים Senior Business Analyst ב-Monday ב-Israel, Tel Aviv District, Tel Aviv-yafo

About the role

• Own and grow high-budget paid social and video campaigns aimed at B2B buyers, from strategy to execution to reporting
• Collaborate weekly with stakeholders in the US, UK, and ANZ to align messaging, offers, and pipeline goals
• Spot new opportunities, from untapped audience segments to fresh ad formats, and test them rapidly
• Plan, launch, and optimize multi-platform social campaigns that hit pipeline ARR targets.
• Run systematic A/B tests on audiences, creatives, bidding strategies, and landing pages to improve conversion rate.
• Present weekly performance analysis to regional stakeholders, highlighting trends and next steps.

Requirements

• 3+ years hands-on experience running paid social campaigns for B2B products (preferably SaaS) at scale.
• Proven success managing monthly budgets of $100k+ across multiple geographies.
• Experience with account-based marketing (ABM) or intent data platforms (e.g., 6sense, Demandbase)
• Advanced analytical skills; comfortable working with large datasets, Excel/Sheets, Looker/Tableau, or similar BI tools.
• Fluent English (written & spoken) and outstanding communication skills for cross-region collaboration.
• Solid understanding of full-funnel marketing, attribution, and lead-to-revenue workflows.
• Growth mindset: proactive, adaptable, and energized by rapid experimentation.
• Excellent communication and leadership skills, with the ability to manage, motivate, and grow a team.
• Highly collaborative mindset with the ability to work cross-functionally.
• High proficiency in English, verbal and written
• Experience in B2B SaaS- an advantage

• Collaborate closely with the Business Operations team to translate their designed business processes and requirements into technical specifications for internal tools and systems.
• Lead the technical design, development, deployment, health monitoring and ongoing support for internal tools and systems, ensuring they effectively enable the defined business processes.
• Work closely with various internal teams (e.g., CX, CS, Services, Product, Development) to understand their operational needs and propose effective technical solutions.
• Identify opportunities to automate and optimize internal CCO processes by implementing new tools or enhancing existing ones.
• Manage and maintain existing internal applications and systems, ensuring their performance, security, and availability for the CCo organization.
• Evaluate and recommend third-party tools and platforms that can enhance internal CCo capabilities.
• Develop comprehensive documentation for all internal systems, their technical designs, and deployment procedures.
• Provide technical support and training to internal CCO users as needed.
• Stay updated with emerging technologies and best practices in internal systems management and development.
• Potentially lead or mentor a small team of Applications Developers / Business Applications specialists supporting the CCO.
• Manage vendor relationships for external tools and services used within the CCo internal systems landscape.

• 5+ years of experience developing, implementing, and managing internal tools, business applications, or enterprise systems, preferably focusing on operational or customer-centric departments.
• 3+ years of proven management experience
• Advanced knowledge of APIs, middleware, and complex system integrations, including using tools such as Workato or Make.
• Experienced in leveraging no-code and low-code platforms to rapidly develop and deploy scalable applications
• Experience in developing, deploying, and maintaining custom applications and integrations.
• Proficiency in scripting and coding languages (e.g., JavaScript, Python, Ruby) for app development and automation.
• Experience with database management systems (e.g., SQL Server, PostgreSQL, MongoDB).
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and DevOps principles.
• Proven ability to gather technical requirements, design robust system architectures, and deliver projects independently or as part of a team.
• Excellent analytical, problem-solving, and communication skills, with the ability to bridge the gap between business needs and technical solutions.
• Ability to work effectively in a fast-paced and evolving environment.
• Experience with API integrations and building custom connectors is a plus.
• Knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Convert strategic objectives into actionable tasks for cross teams execution.
• Leverage AI technologies to optimize business processes and foster innovation.
• Lead and manage business application projects from concept to implementation, ensuring the delivery of high-quality solutions that meet business needs.
• Support process improvements across multiple departments while maintaining alignment with stakeholders, including Sales, CS, Marketing, Product, and Finance.
• Assist in defining KPIs, maintaining data, generating reports, and monitoring performance.
• Serve as an Application System Administrator, overseeing the configuration, maintenance, and documentation of various information systems with a focus on continuous improvement.

• 2+ years experience in sales, business, marketing, or product operations - Must!
• Experience with systems and integrations (Salesforce, hubspot, etc) - Must!
• Experience with AI technologies and business process optimization (great advantage!)
• Strong organizational skills with the ability to manage multiple projects.
• Analytical mindset and keen attention to detail.
• Excellent communication skills.
• Adaptability and proactive approach to problem-solving.
• Ability to work independently with minimal supervision.
• Ability to collaborate effectively with cross-functional teams.

• Own the Program: Own and evolve our end-to-end incident management framework, including all associated policies, processes, and tooling for our 600+ person engineering organization.
• Train Our Responders: Develop, manage, and lead a comprehensive training program for our rotational, on-call Incident Commanders. You will be responsible for ensuring our commanders are confident, capable, and ready to lead under pressure.
• Champion Blameless Learning: Drive a healthy, blameless post-mortem culture. You will facilitate post-incident reviews for major incidents, ensuring root causes are identified and that actionable, high-quality follow-up items are tracked to completion.
• Drive with Data: Define, track, and report on key reliability metrics (MTTR, MTTA, incident frequency, etc.). Use this data to identify trends, pinpoint systemic risks, and advocate for strategic reliability initiatives.
• Refine Communication: Partner with our technical and corporate communications teams to refine and execute our internal and external communication strategies during incidents, including the effective use of our public status page.
• Improve Readiness: Proactively improve our operational readiness by designing and facilitating "Game Day" drills, chaos engineering experiments, and other readiness exercises.
• Manage the Toolchain: Own the administration and optimization of our incident management toolchain (e.g., PagerDuty, Incident.io, Statuspage).
• Be the Strategic Leader: During major incidents, you will act as a strategic advisor and coach to the on-duty Incident Commander, ensuring the process is followed and removing organizational roadblocks.

• Experienced Hand: 5+ years of experience in a relevant field such as Site Reliability Engineering (SRE), Technical Program Management (TPM), DevOps, or a dedicated Incident Management role.
• Proven in the Trenches: You have direct, hands-on experience managing and participating in major technical incidents for a large-scale SaaS or cloud-based platform.
• A Natural Leader and Coach: You have experience leading under pressure and a passion for training and mentoring others. You lead with influence, not just authority.
• Process-Driven: You excel at creating, documenting, and implementing scalable processes that reduce cognitive load for teams in crisis.
• Calm and Communicative: You possess exceptional communication and interpersonal skills and have a proven ability to remain calm, focused, and effective in high-pressure situations.
• Culturally Savvy: You are deeply committed to fostering a blameless, learning-oriented culture and understand the human factors involved in incident response.
• Technically Credible: You have sufficient technical depth to understand complex distributed systems and facilitate deep technical conversations between Subject Matter Experts without needing to be the expert yourself.

Bonus Points

• Experience managing or contributing to a formal Change Management / Change Enablement process.
• Experience building an Incident Commander training program from the ground up.
• Familiarity with modern incident management automation tools like Incident.io, FireHydrant, or Blameless.

• Collaborate closely with the Business Operations team to translate their designed business processes and requirements into technical specifications for internal tools and systems.
• Lead the technical design, development, deployment, health monitoring and ongoing support for internal tools and systems, ensuring they effectively enable the defined business processes.
• Work closely with various internal teams (e.g., CX, CS, Services, Product, Development) to understand their operational needs and propose effective technical solutions.
• Identify opportunities to automate and optimize internal CCO processes by implementing new tools or enhancing existing ones.
• Manage and maintain existing internal applications and systems, ensuring their performance, security, and availability for the CCo organization.
• Evaluate and recommend third-party tools and platforms that can enhance internal CCo capabilities.
• Develop comprehensive documentation for all internal systems, their technical designs, and deployment procedures.
• Provide technical support and training to internal CCO users as needed.
• Stay updated with emerging technologies and best practices in internal systems management and development.
• Potentially lead or mentor a small team of Applications Developers / Business Applications specialists supporting the CCO.
• Manage vendor relationships for external tools and services used within the CCo internal systems landscape.

• 5+ years of experience developing, implementing, and managing internal tools, business applications, or enterprise systems, preferably focusing on operational or customer-centric departments.
• 3+ years of proven management experience
• Advanced knowledge of APIs, middleware, and complex system integrations, including using tools such as Workato or Make.
• Experienced in leveraging no-code and low-code platforms to rapidly develop and deploy scalable applications
• Experience in developing, deploying, and maintaining custom applications and integrations.
• Proficiency in scripting and coding languages (e.g., JavaScript, Python, Ruby) for app development and automation.
• Experience with database management systems (e.g., SQL Server, PostgreSQL, MongoDB).
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and DevOps principles.
• Proven ability to gather technical requirements, design robust system architectures, and deliver projects independently or as part of a team.
• Excellent analytical, problem-solving, and communication skills, with the ability to bridge the gap between business needs and technical solutions.
• Ability to work effectively in a fast-paced and evolving environment.
• Experience with API integrations and building custom connectors is a plus.
• Knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

As a Product Analyst, you will:

• Turn customer behavior into insights: Analyze existing usage patterns to uncover adoption drivers and friction points.
• Unify the journey view: Connect data across product usage, onboarding, help center, academy, and AI-driven support.
• Define and track key metrics: Build and own KPIs for adoption, retention, and satisfaction.
• Ensure data quality: Partner with developers to instrument and validate tracking.
• Design and analyze experiments: Build hypotheses, run A/B tests and pilots, and apply statistical methods to validate results.
• Support fast-paced execution: Manage multiple projects in parallel while owning the domain analysis end-to-end.
• Communicate with impact: Present insights clearly in English, translating complex analyses into simple, actionable recommendations.

• 4+ years of experience as a Product Analyst or in a similar analytics role (SaaS/tech preferred).
• Strong command of SQL and experience analyzing large, complex datasets.
• Hands-on experience with funnels, cohorts, usability, and adoption analytics .
• Familiarity with A/B testing and experimentation ; solid foundation in statistical methods.
• Proven ability to turn ambiguous business questions into measurable analysis .
• Excellent presentation and storytelling skills ; able to influence product and leadership decisions.
• Comfortable working at a high pace , driving multiple projects with full ownership.
• Familiarity with BI tools (Looker, Tableau, Mode) and scripting languages (Python, R, Pandas)
• Independent, curious, and proactive ; motivated to build from scratch and take initiative.

Why Join Us?

• Impact: Your insights will directly shape new products and experiences that drive retention.
• Variety: Work across product, onboarding, academy, and AI-driven support.
• Autonomy: A role built on trust, ownership, and independence—no micro-management.
• Growth: High visibility and cross-org exposure, with opportunities to advance as we scale.

• Own the Program: Own and evolve our end-to-end incident management framework, including all associated policies, processes, and tooling for our 600+ person engineering organization.
• Train Our Responders: Develop, manage, and lead a comprehensive training program for our rotational, on-call Incident Commanders. You will be responsible for ensuring our commanders are confident, capable, and ready to lead under pressure.
• Champion Blameless Learning: Drive a healthy, blameless post-mortem culture. You will facilitate post-incident reviews for major incidents, ensuring root causes are identified and that actionable, high-quality follow-up items are tracked to completion.
• Drive with Data: Define, track, and report on key reliability metrics (MTTR, MTTA, incident frequency, etc.). Use this data to identify trends, pinpoint systemic risks, and advocate for strategic reliability initiatives.
• Refine Communication: Partner with our technical and corporate communications teams to refine and execute our internal and external communication strategies during incidents, including the effective use of our public status page.
• Improve Readiness: Proactively improve our operational readiness by designing and facilitating "Game Day" drills, chaos engineering experiments, and other readiness exercises.
• Manage the Toolchain: Own the administration and optimization of our incident management toolchain (e.g., PagerDuty, Incident.io, Statuspage).
• Be the Strategic Leader: During major incidents, you will act as a strategic advisor and coach to the on-duty Incident Commander, ensuring the process is followed and removing organizational roadblocks.

• Experienced Hand: 5+ years of experience in a relevant field such as Site Reliability Engineering (SRE), Technical Program Management (TPM), DevOps, or a dedicated Incident Management role.
• Proven in the Trenches: You have direct, hands-on experience managing and participating in major technical incidents for a large-scale SaaS or cloud-based platform.
• A Natural Leader and Coach: You have experience leading under pressure and a passion for training and mentoring others. You lead with influence, not just authority.
• Process-Driven: You excel at creating, documenting, and implementing scalable processes that reduce cognitive load for teams in crisis.
• Calm and Communicative: You possess exceptional communication and interpersonal skills and have a proven ability to remain calm, focused, and effective in high-pressure situations.
• Culturally Savvy: You are deeply committed to fostering a blameless, learning-oriented culture and understand the human factors involved in incident response.
• Technically Credible: You have sufficient technical depth to understand complex distributed systems and facilitate deep technical conversations between Subject Matter Experts without needing to be the expert yourself.

Bonus Points

• Experience managing or contributing to a formal Change Management / Change Enablement process.
• Experience building an Incident Commander training program from the ground up.
• Familiarity with modern incident management automation tools like Incident.io, FireHydrant, or Blameless.