Palo Alto Technical Support Engineer - Cortex XDR 

India, Karnataka, Bengaluru 

287622464

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Respond to user-reported issues in adherence to established Service Level Agreements
• Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
• Provide timely feedback into the development process on customer-reported product problems
• Document actions to effectively communicate information internally and to customers
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures

Your Experience

• BE/B.Tech engineering, equivalent technical degree or equivalent or equivalent military experience required
• Minimum 3+ years of relevant experience in network or security products
• Able to troubleshoot and be a problem solver with analytical proficiency
• Vast knowledge on Security Technologies, Endpoint prevention
• Excellent customer service skills
• Previous experience in at least one customer-facing technical support position as Support Engineer or as Escalations Engineer in Cybersecurity
• Must have knowledge and experience in network/Cybersecurity industry

All your information will be kept confidential according to EEO guidelines.