SAP Director Delivery Excellence -- Americas 

India, Karnataka, Bengaluru 

286591802

• Governance & Quality Oversight

• Lead delivery assurance across strategic programs and accounts, ensuring execution against SAP Activate and RISE methodologies
• Own program governance reviews, quality gates, and risk mitigation plans for high-visibility engagements
• Act as the regional SPOC for project quality escalation and recovery

• Strategic Program Support

• Oversee a portfolio of SAP cloud and hybrid projects across Professional Services, Premium Engagements, and Customer Success units
• Drive consistency, early risk detection, and intervention across engagements
• Partner with Services Sales and Delivery Executives to ensure projects align with customer business value and SAP success metrics

• Methodology, Tools & Enablement

• Champion the adoption of standardized tools (e.g., SAP Cloud ALM, Signavio, Solution Manager) and delivery frameworks
• Lead enablement programs for project managers and delivery leaders on best practices, lessons learned, and quality standards
• Promote delivery automation, reusable content, and process improvements

• Customer & Stakeholder Engagement

• Serve as a trusted advisor to customers’ executive teams during transformation initiatives
• Guide project teams, partners, and stakeholders through structured health checks, startup services, and quality reviews
• Support bid reviews, pre-sales quality assessments, and onboarding of strategic opportunities

• Portfolio Insights & Continuous Improvement

• Drive delivery analytics, KPIs, and reporting transparency to improve forecast accuracy and risk posture
• Lead retrospective and continuous improvement efforts to institutionalize best practices
• Enable creation and promotion of customer references and success stories

• Required Qualifications:

• 10–15 years of SAP project and program management experience, including large-scale cloud implementations
• Proven track record delivering SAP software in enterprise environments (e.g., Fortune 500)
• Extensive experience with SAP Activate, RISE Delivery Methodology, and SAP Cloud ALM
• Ability to manage and influence stakeholders across customer, partner, and internal SAP organizations
• Demonstrated experience de-escalating troubled projects and ensuring delivery recovery
• Excellent verbal, written, and executive presentation skills
• High proficiency in project financials and delivery operations
• Strong analytical, decision-making, and change management capabilities

• Preferred Qualifications:

• PMP or equivalent project management certification
• Master’s degree in Business, Technology, or related field
• Experience in major systems integrators at a Director or Partner level
• Bilingual (English + Spanish or Portuguese) a plus for coverage of Latin America
• Strong knowledge of SAP cloud offerings including S/4HANA, BTP, and SAP Industry Cloud

• Results-oriented, with a focus on quality and customer success
• Influential leadership style; leads by example and motivates cross-functional teams
• Comfortable with ambiguity, capable of operating in a fast-paced, evolving environment
• Strong organizational and time management skills
• Passion for innovation, customer experience, and continuous improvement

AI Usage in the Recruitment Process

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