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JPMorgan Human Resources Analyst Development Program - Summer Hong Kong 
China, Hong Kong, Hong Kong Island 
286000201

01.07.2025

As an Incremental Implementation Treasury Services - Team Lead within our Incremental Implementations Team (IIT), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities:

  • Serve as the main point of contact for clients, ensuring clear communication and coordination throughout the implementation process.
  • Provide a warm introduction and interview clients based on internal guides to determine what information to request from the client.
  • Manage post-setup activities and support any required training or testing activities.
  • Oversee the setup of treasury service and cash management products, ensuring each step is completed accurately and on time and verify that all client documentation is complete.
  • Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements. Verify that the product(s) or service(s) are set up and functioning correctly.
  • Manage multiple implementation requests concurrently, ensuring timely and successful delivery for all clients. Coordinate client communication with other Implementation Consultants.
  • Work closely with internal teams, including Sales, Service, and Operations, to ensure a smooth and integrated setup process.
  • Identify and resolve any issues that may arise during the implementation process, ensuring minimal disruption to the client experience. Escalate risk issues when they occur in a timely manner.
  • Identify items which need Remediation & Amendments. Identify gaps/exceptions and recommend possible solutions. Identify issues as a result of onboarding missing something on the original request.
  • Uphold our commitment to a best-in-class client experience by delivering high-quality implementations that meet or exceed client expectations.
  • Perform a client satisfaction call post setup and complete the warm transfer to Client Service.

Required qualifications, capabilities, and skills:

  • Graduates with a minimum of 5 years of proven experience in a similar role within treasury services, cash management, or a related field.
  • Excellent verbal and written communication skills, with the ability to liaise effectively with internal partners and clients.
  • Strong project management skills, with the ability to juggle multiple requests simultaneously.
  • Ability to independently manage conflict and mobilize internal resources to resolve issues.
  • High attention to detail and a commitment to accuracy.
  • Strong interpersonal and relationship-building skills.
  • Ability to work under pressure and meet tight deadlines.
  • A proactive and solution-oriented mindset.