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Job Category
Software EngineeringJob Details
Key Responsibilities:
* Design and hands-on development: Utilizing your technical skill set to build an Agent, that will build Agents
* Strategic AI Integration: Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey, accelerating adoption and value realization.
* Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address customer challenges and remove roadblocks to adoption at scale.
* Proactive Customer Engagement: Provide hands-on technical guidance and support to customers throughout their Agentforce journey, ensuring successful implementation and maximizing ROI.
* Customer-Centric Innovation: Work closely with product teams to gather customer feedback, identify tooling needs, and influence future product developments.
* Continuous Learning: Stay at the forefront of AI advancements, both internally and externally, and identify opportunities for innovation within our products and processes.
Qualifications and Skills:
* Technical Expertise: +5 years experience and deep understanding of the Salesforce platform and ecosystem.
* +8 years experience and understanding of AI technologies, machine learning, and natural language processing. Proficiency in Apex, Java, and Python.
* Problem-Solving: Exceptional analytical and problem-solving skills, with the ability to thrive in ambiguity and adapt quickly to new challenges.
* Customer Focus: Passion for customer success and a strong desire to help customers achieve their goals through AI innovation.
* Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
* Collaboration: Ability to work effectively in a cross-functional team environment, building strong relationships with colleagues and customers.
* Adaptability: Thrives in a fast-paced, dynamic environment and is comfortable with change and ambiguity.
* Bias for Action: Proactive, self-starter with a strong sense of ownership and a drive to get things done.
* Occasional travel: Up to 15% travel per month
* Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
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