מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Tesla Senior Quality Assurance Analyst Netherlands, North Holland, Amsterdam 285253631
06.04.2025
What You’ll Do What You’ll Bring
- Review customer surveys to categorise observed symptoms, identify root causes, and recommend suggested changes to improve customer experience.
- Perform call monitoring and assessment of call center interactions. Offer suggestions for process improvement to foster exceptional customer experience.
- Assess whether sample interactions or escalations follow standard operations procedures. Provide feedback to agents.
- Review ageing service tickets and intervene with responsible teams to ensure customer issues are resolved in a timely fashion.
- Evaluate system performance based on telemetry signals to confirm whether operations are as expected.
- Track performance metrics, prioritise top issues and drive continuous improvement activities with cross-functional teams.
- Analyse data to generate valuable insights and recommendations to stakeholders.
- Team development such as organising trainings and sharing insight from any recent changes.
- Summarising and presenting results and suggestions to leadership.
- Minimum of two years of work experience in a fast paced, detail orientated, and team environment.
- Demonstrated experience in project coordination with multiple cross-functional teams.
- Must be able to maintain a high degree of personal integrity, confidentiality, and professionalism while working with privileged and sensitive information.
- Professional demeanor, strong communication (verbal & writing), and presentation skills.
- Proficiency in Microsoft Outlook, PowerPoint, Excel, and Jira
- Problem solver with a talent for approaching complex challenges with a positive outlook.
- Display a clear sense of priority and achieving quality work with short deadlines.
- Analytical mindset in identifying areas of improvement to ensure best allocation of corrective actions.
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