Microsoft Datacenter Technician - Support 

Ireland, Dublin 

284545743

As a Microsoft Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.

Required Qualifications:

• High school diploma or equivalent
• At least two years of experience supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following
Preferred Qualifications:

• Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
• Applicable certifications: CompTIA, Microsoft, Network Certifications
• Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
• Perform and execute organization’s safety programs and policies, and compliance knowledge.
• Flexibility to work non-business hours (shifts) that may include weekends and/or holidays.
• Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.

• Providing Tier 2 support for secure devices used by technicians in production space
• configuration and deployment of secured devices and storage to new sites
• Managing inventory of devices for use by Metro staff
• Providing general IT support including but not limited to laptops/desktops, device resets, 2FA, network printer fleet, label and rack printers, network issues, desk patching, mobile devices
• Maintaining stock levels of preapproved items for use by campus staff.  Carrying out monthly cycle counts on stock
• Maintaining and troubleshooting issues with Teams conference rooms
• Supporting Senior IT Support Techs during live events
• Building strong working relationships with people working within the data center and at corporate
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW inventory, including receiving, assigning/re-assigning, and decommissioning devices
• Providing guidance to users for common SAW repair issues and escalating issues experienced by users
• Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt
• Providing Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes
• Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed
• Embody ourand