SAP User Assistance Developer Associate 

India, Karnataka, Bengaluru 

284461694

A User Assistance Developer:

• Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content.
• Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support.
• Identifies information needs of, among others, users for UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing.
• Ensures UI texts are clear and translatable and support the tasks of the user. Acts as an advocate for an excellent user experience.
• Uses appropriate style and tone for the product and the audience according to the target group and market.
• Proofreads and edits content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submits content for language editing to a UA colleague with first-language proficiency, if required, to ensure high-quality deliverables in the source language.
• Prepares content for delivery, including the provision of metadata, following the standard production process.

Several years' professional experience in information development(5+ years of relevant experience preferred)
Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages.University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).