Microsoft eCommerce Marketing Manager Voice Customer 

Taiwan, Taoyuan City 

283706124

As antake action, and make strategic decisions and changes grounded in the customer voice. You will work closely with key partner functions within the team – analytics, reporting (BI), communications, and program management – to synthesize, translate, and share insights in key stakeholder forums and rhythms, and to support programs and initiatives that will drive change. You will leverage your data, analytics, and insights, and storytelling expertise to surface key takeaways, question anomalies, dig into trends, and provide meaningful insights to influence actions.

Required/Minimum Qualifications

• 3+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
  • OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 2+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
  • OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 1+ year(s) experience in retail, ecommerce, data science, research, marketing or business-related roles.

Additional or Preferred Qualifications

• 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
  • OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 4+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
  • OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 3+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
• 3+ years experience in go to market (GTM), marketing strategy, business planning, or similar roles.
• 3+ years experience in integrated, digital or product marketing management.
• 2+ years project/vendor management experience.
• Experience working in a large, global organization with a disparate group of stakeholders with ability to work with analysts and research teams to inform quality insights
• Experience or interest in influencing reporting and BI capabilities and efficiencies, including AI implementation
• Working understanding of eCommerce and marketing levers

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until April 11, 2025.

• Regularly evaluate consumer listening & research mechanisms to improve quality of data collection and resulting insights
• Partner with and lead analysts to guide syntheses, translate takeaways, conduct investigations, and develop recommendations to address customer challenges surfaced through data
• Develop relationships with Web Direct,third partyretail, and product team stakeholders to influence workstreams that will improve the customer experience
• Track and manage the status of open asks and resulting impact from key influential learnings and moments
• Deliver insights in key forums, rhythms, and written communications on a frequent basis leveraging storytelling expertise
• Partner with dev team by providing input and feedback to improve the quality of reporting and BI resources, including implementation of AI and automated capabilities
• Lead and influence key strategic projects to help improve business results.
• Embody our and