Bank Of America Corporate Security Specialist 

Singapore, Singapore 

281226837

Responsibilities:

• Supports Access Control Representatives, service technicians and end-users via phone, email or remote capabilities with training, questions or issues. Follow-up, resolve, and escalate issues to management when appropriate.
• Acts as an operational administrator with elevated permissions for the bank’s physical access control system and other dependent systems to include reporting.
• Engages security service providers during system outages and assists in troubleshooting.
• Works to ensure the accuracy of access groups alignment within the card access control platform
• Works directly with functional team manager and/or the GCS Security Technology Governance lead to ensure the completion of assigned monthly governance requirements pertaining to the PIAM Program.
• Assists the card access control application manager with determining needed improvements and when necessary, ensuring the completion of enhancements.
• Participates in the completion of projects and initiatives above and beyond business-as-usual efforts when needed.

Required Skills:

• Confident communication skills
• Ability to adapt to rapid changes in priorities and demand
• Manages risk effectively
• Excellent analytical skills, with significant attention to detail
• Manages risk effectively
• Efficiently handle multiple priorities from different sources

Required qualifications

• 2+ years of technical customer service/operational experience; customer focus and professional demeanor
• Proficient in MS Office: Word, PowerPoint, Excel, and SharePoint
• Highly organized, motivated self-starter who can deliver results with minimal direction
• Team-orientation, flexibility, with a receptiveness to change
• Strong, confident presentation skills with the ability to synthesize information and communicate clearly and succinctly with stakeholders
• Ability to query, review, and manipulate data

Desired Skills:

• Card Access Control experience
• Symmetry (AMAG) experience
• Proficient in Adobe Photo Shop
• Basic SQL knowledge
• Technology, Risk or Compliance background