Rapid7 Sales Support Coordinator 

Australia, Victoria, Melbourne 

280286180

Proficiency in GSuite, Salesforce, Netsuite, and/or Zendesk are a plus.

About the Role

In this role, you will:

• Monitor the deal support ticket queue to provide general quoting assistance and advice on common deal questions and Proposal to Cash process questions, in a timely fashion

• Advise sales reps on complex requests and escalate to senior members of the team, as needed, to ensure compliance with internal business policies and revenue recognition guidelines

• Collaborate with impacted parties to identify acceptable options to facilitate deal closure. This will include teaming with Proposals, Order Management, Finance, Legal, and other Operations teams

• Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), assist Go-To-Customer teams by building complex quotes that deliver customers an excellent procurement experience while adhering to our pricing, quoting, and booking policies. This includes the following:

• Execution of quotes for limited time sales promotions

• Execution of quotes for complex deal structures

• Drafting custom billing schedule language

• Drafting custom renewal language

• Drafting other custom contractual language

• Collaborate with impacted parties to provide post booking deal support by identifying solutions for common Quote to Cash errors

• Build relationships with internal partners to resolve issues in a timely fashion

• Support new Go-To-Customer initiatives by performing User Acceptance Testing and by delivering trainings for Proposal to Cash teams

• Create & maintain Deal Operations process documentation

The skills you’ll bring include:

• 1-3 years of experience in a deal desk, order management, sales operations, or business operations role

• BA/BS in Business Administration, Finance, Accounting degree or equivalent experience

• Strong analytical skills with a high attention to detail.

• Independent/flexible problem-solving skills with ability to positively cope with change

• Highly organised, customer focused, and ability to meet tight deadlines

• Ability to multitask and prioritise at times of high volume, schedule flexibility during End of Month, End of Quarter

• Thorough communicator and open to feedback