Raising of requests in mainstream internal systems (EURC, IBID, Ariba etc.) to achieve on/off boarding and ad hoc requirements for CIB employees within SLA
Monitoring and chasing requests to ensure timely completion based on deadlines/urgency/escalations
Creation and maintenance of on/off boarding and ad hoc process dependent requirements e.g. manuals, templates, audit tracking tasks etc.
Management and execution of additional validation/control processes as per documented SOPs
Execution of additional projects to increase scope, controls, efficiencies and productivity
Competencies:
High attention to detail while multi tasking and working to target volumes
Strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes.
Demonstrated control/process improvement focus.
Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly
Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines
Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
Qualifications:
Bachelor’s degree (or equivalent experience)
Proficiency in Excel, PowerPoint, Word
Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.
VBA/Macro skills will be an added advantage but not essential.