JPMorgan Implementation Manager - Middle East Hub 

United Arab Emirates, Dubai, Dubai 

278352468

Job Summary

As an Implementation Manager in the Corporate EMEA Implementations team, you will play a crucial role in handling implementations for all the EMEA HQ and MNC corporate clients across the full suite of Treasury Services products. You will be part of a newly formed Middle East hub dedicated to serving our clients in the MENAT region. Establishing a strong working relationship with the MENAT sales team will be key to delivering successful client implementations for the region. We are looking for motivated and self-sufficient project managers who strive to deliver the best for our MENAT clients.

Job Responsibilities

• Implement Cash Management solutions, of varying size and complexity, primarily for our MENAT headquartered clients.
• Project manage multiple deals /projects concurrently by being the central point to both internal and external customers
• Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
• Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
• Attend and host regular client meetings/calls to review the project against the plan.
• Work with internal and external parties to deliver the solution within the minimum time frames.
• Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.
• Provide support to team colleagues as required.
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
• Adhere to all JPMorgan Chase department policy and procedures
• Attend meetings and training as required to continue development and product knowledge

Required qualifications, capabilities, and skills

• Experience in working with Corporate and / or Financial Institutions clients with strong client servicing skills
• Strong verbal, written and interpersonal communication skills
• Project Management skills required
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment
• Self-sufficient and able to work independently
• Able to work in a small team and provide support to colleagues
• Effective issue resolution and escalation skills
• Experience working with Treasury Services products.