IBM Business Sales Delivery Executive - Talent Transformation 

Philippines, Quezon City 

277713907

As a critical member of our senior leadership team, you will be responsible for ensuring the delivery of high-quality services, efficient resource management, effective issue resolution, and oversight on compliance and audit. You will play a key role in driving continuous improvement and automation across all areas of the account, while also managing a team of account leaders.

1. Delivery Management

· Lead a group of accounts, ensuring optimal service delivery performance and efficient resource management

· Responsible for delivery of services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.

· Collaborate with internal stakeholders and external partners to ensure successful account delivery

2. People Management

· Responsible for providing direction to multiple managers, and high level direction to delivery employees.

· Develop and execute succession plans to ensure smooth leadership transitions

· Implement strategies to prevent attrition and improve employee retention

· Foster a positive and inclusive work environment

3. Continuous Improvement and Automation

· Develop and implement improvement efforts on all areas of the account based on specific priorities and action plans

· Achieve Continuous Improvement (CI) targets and ensure accountability

· Collaborate with account teams and stakeholders to identify and implement automation or transformation opportunities

4. Critical Issue Resolution (Crit Sit)

· Lead the resolution of critical issues affecting account performance or client satisfaction

· Coordinate with account teams, internal stakeholders, and external partners to resolve issues

· Develop and implement corrective actions to prevent recurrence

5. Compliance and Audit (internal and external)

· Ensure compliance with IBM’s policies, procedures, and regulatory requirements

· Identify and mitigate potential compliance risks

· Collaborate with internal and external auditors to ensure successful audit outcomes

Required Technical and Professional Expertise

With
at least 15 Yearsexperience in the following field:

• Relevant skills and experience in BPO or similar industry , preferably with experience managing in a multi-client environment
• Strong business operations knowledge in HR delivery services
• Practice Leader for Talent Transformation end to end (Payroll, EDM, ComBen,
• TA, Learning, HR Contact Center)
• Client Services Manager: someone who has managed a big SOW/project
• Business Development: someone who managed a portfolio of clients/accounts; also someone who had experience winning/implementing new deals

Preferred Technical and Professional Expertise