SAP SAP iXp Intern - Product Support Logistics Localization 

Brazil, Pará, Itaituba 

276677332

meet with mentors, make new friends across the globe and create a thriving personal network.
gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
3x per week

As an iXp Intern – Product Support Financials Localization, you will work in the Customer Services and Support area, located in São Leopoldo. Your responsibilities will include:
• Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue
• Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by customers
• Report product errors to Development Support for further action
• Perform debug analysis whenever required to troubleshoot a problem
• Work in close cooperation with other Product Support teams and Development Support
• Maintain a high level of professionalism and proactivity in all communications with SAP customers and colleagues
• Work across multiple support channels to deliver effective support to our clients
• Being a student in the field of Information Technology, Economics, Business Management, or nearing graduation
• Enthusiasm and a problem-solving attitude combined with solid analytical skills
• The ability to read and debug code
• Excellent communication skills
• The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations
• Fluency in English, both written and verbal
• High level of motivation, proactivity, and a solution-oriented approach
• Prior experience in an IT-related field such as consulting, support, or development
• Knowledge of Finance, or Business Processes is highly appreciated but not mandatory

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