EY Product Analyst 

Poland, Lower Silesian Voivodeship 

276000598

About this Role:

The Product Analysts support and assist the Assistant Product Managers and Product Managers by helping with the resolution of key product issues, fulfillment of business operational requests, and requirements and validation support with new enhancements to the Mercury system or in solutioning critical operational issues.

The Product Analyst scope of responsibility includes supporting their functional area, Assistant Product Managers, and Product Managers to ensure the success of the SAP solution across a large global client base. In this capacity, they will collaborate with and assist other team members to find a common solution, support the triage of executive issues, and develop in-depth knowledge of their functional area or product. The Product Analyst will also further the team’s work with global clients in order to understand the necessary requirements for product and service improvement.

Your key responsibilities

• Supports the resolution of L3 tickets alongside Assistant Product Managers

• Supports enhancement request, business operational request, and service request fulfillment

• Researches SAP and Mercury designated specialty (i.e. Tax) as necessary

• Collaborates with and assists L2 help desk resources as necessary

• Supports triage of issues

• Supports development of requirements and validation of designated enhancements

Skills and attributes for success

• Analyzes and deciphers diverse requirements from multiple countries

• Collaborates with the team to classify and prioritize defects related to the process/product and makes decisions based on assessments

• Coordinates work effort between products and modules

Education:

• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience

Experience:

• 2 years’ experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur).

• Project management training, practical application, business analysis, business development or relationship management experience is preferred.

Certification Requirements:

• SAP certification preferred

To qualify for the role, you must have

• Knowledge of SAP Time and Expense solutions (e.g., Time Grid, Fiori, and Concur).

• Functional and/or technical experience in supporting global systems (e.g. SAP) including knowledge of data flows, processes and best practices

• Proven knowledge of software development lifecycle methods, processes, tools and best practices

• Documentation, communication and presentation skills that support accurate and concise messaging

• Experienced and comfortable working with culturally diverse outsourced on/offshore staff for Project work and Production Support (Run) service delivery

• Excellent interpersonal, client service, communication, organizational, and project management skills

• Excellent problem solving and decision making skills

• Ability to react appropriately during crisis situations

• Operate in a dynamic, fast moving and changing environment

• Operate in a global matrix environment

Ideally, you’ll also have

• Demonstrate an inclusive and globally aware mindset

• Ability and flexibility to work in a virtual environment across multiple time zones

• Flexibility to work non-standard hours in supporting global production systems

• International Travel may be needed

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.