EY Technology Consulting - Application Support Engineer Senior Associate 

Malaysia, Kuala Lumpur 

27591998

Your key responsibilities

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring seamless completion with no service disruption.
• Apply application and server configuration changes to support evolving business needs.
• Provide operational support across a suite of production systems and services running on the cloud.
• Proactively monitor the health and performance of systems and services, responding promptly to incidents and alerts, and keeping stakeholders informed of resolutions.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, variable schedules, and necessary overtime.
• Provide Tier-1 support for mission-critical production services.
• Create and maintain documentation for daily processes, enhancing team collaboration, learning, and training.
• Ensure the continuous, efficient operation and maintenance of production systems.

Skills and attributes for success

• Bachelor’s degree in Computer Science or a related field (mandatory).
• Experience in server and application support.
• Proficiency in Linux/Unix administration (preferred).
• Familiarity with ticketing and documentation tools like Jira and Confluence (preferred).
• Strong analytical skills and excellent written and verbal communication abilities.
• Ability to multitask, prioritize effectively, and perform well under pressure in a fast-paced environment.
• Experience in configuring, deploying, and maintaining infrastructure and production services using automation tools to support scalable and resilient production systems.
• Experience supporting Kubernetes environments.
• Knowledge of Docker/container technologies and microservices architecture.
• Hands-on experience with cloud technologies and supporting cloud-based services.
• Demonstrated ability to work effectively within a team.
• Familiarity with incident review processes to understand root cause and ensure proper fixes are deployed.
• Monitoring experience with Grafana and other monitoring solutions.
• Experience with automation to streamline day-to-day tasks.
• Experience working in a microservices environment.
• Comfortable partnering with cross-functional teams to design monitoring solutions based on best practices.
• Familiarity with networking concepts (LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting).

Ideally, you’ll also have

• Accelerate your technical capabilities and leadership skills through future-focused courses and development programs.
• Work on highly integrated teams across the globe and collaborate with professionals from diverse backgrounds.
• Continuous investment in your personal well-being and career development.
• Develop your own purpose and help create a positive impact on teams, clients, and society.

What we look for

• Agile, growth-oriented mindset: Ability to adapt and innovate in a rapidly changing environment.
• Curiosity and purpose-driven approach: Seek opportunities, ask better questions, and deliver better answers.
• Inclusivity: Embrace diverse perspectives and foster trust within teams.

What we offer

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.