Amazon Applied Scientist AWS Support 

South Africa, Western Cape, Cape Town 

275752519

Key job responsibilities
- Analyze complex support case datasets and metrics to drive insight
- Design, build, and deploy effective and innovative ML solutions to optimize case routing
- Evaluate the proposed solutions via offline benchmark tests as well as online A/B tests in production.- Propose and validate hypothesis to deliver and direct our product road map
- Work with engineers to deliver low latency model predictions to productionAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 4+ years of CS, CE, ML or related field experience
- 3+ years of building models for business application experience
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
- Degree in Computer Science / Computer Engineering / Machine Learning / a related field

- Experience using Unix/Linux
- Experience in professional software development
- Masters or PhD in Computer Science / Computer Engineering / Machine Learning / a related field
- Experience in patents or publications at top-tier peer-reviewed conferences or journals