Job Responsibilities
- Serve as a subject matter expert (SME) on the end to end process
- Advise stakeholders and template owners on roles / responsibilities
- Follow Firmwide and Line of Business policies, standards, and procedures
- Maintain a complete and accurate inventory of templates in scope and storage in approved repositories to support required periodic reviews
- Confirm appropriate business ownership for templates
- Foster consistency across the business owners for making sure the appropriate controls are established and reflected in CORE
- Perform research and analysis on items subject to deeper review
- Recognize and convey to leadership themes and observations, issues either systematic or behavioral that need to be addressed.
- Partner with Business Banking Business Units, Controls, Compliance, Audit and Legal to satisfy audit requests, control testing, compliance questions, etc.
- Lead and/or execute process improvement initiatives and make recommendations to enhance process, procedures, job aids where appropriate
- Protect the firm by applying sound risk management protocols and adhering to regulatory requirement
Required qualifications, capabilities, and skills
- 2+ years of relevant experience (governance functions, Control Management, legal document handling, disclosure management, change management)
- Requires some knowledge of business operations processes and control requirements
- Good working knowledge of governance / oversight / controls in a business
- Experience with successfully executing process improvements
- Experience identifying issues and resolving the root cause
- Ability to adapt and actively looks for ways to mitigate risk to our clients and the bank
- Appreciation for operational complexities and how they may translate to risk
- Produces clear and succinct written and verbal communications and knows how to think through and frame messages for different audiences
- Proficiency in Word, PowerPoint and Excel
Preferred qualifications, capabilities, and skills
- Bachelor’s degree
- Technical understanding of internal controls, operational risks, and infrastructure (such as CORE)
- Knowledge of Business Banking processes, procedures and business applications
- Experience in written and/or digital client facing communications, specifically terms and conditions for products or services