EY Asset Management Lead 

India, Karnataka, Bengaluru 

273745305

Job Title: IT Asset Management Lead

Your key responsibilities

• Re-imagine the next generation ITAM delivery model. Develop and maintain a roadmap and strategy for end-to-end IT asset lifecycle management including planning, sourcing, forecasting, capacity management, demand & supply, delivery, disposal, and e-waste management.
• Mature the ITAM program and create automated and sustainable ITAM operations, enhance and automate, by reducing manual efforts. Propose, plan, and partner with cross-functional teams to deliver system automation as per firms’ strategy.
• Interface and collaborate directly with Finance, Procurement, Talent, Legal, Sourcing, Business Operations, and Compliance teams to ensure effectiveness of ITAM program.
• Responsible for ensuring quality control throughout the lifecycle of all entity IT assets by developing and implementing appropriate procedures to track and manage them.
• Listen to the voice of the customer and own KPI metrics related to ITAM. Take appropriate action to drive satisfaction and operational excellence.
• Identify opportunities and develop plans for ongoing improvement across IT Asset Management, Configuration Management Database (CMDB) including optimize, re-harvest, and/or repurpose unused or partially used IT assets, to achieve full efficiency and ROI from company resources.
• Govern and manage Fixed Asset Register (FAR) reconciliation, annual audit compliance, SEZ, regulatory, and customs related process.
• Plan and execute hardware refresh / upgrade programs and ensure availability of minimum inventory of different specifications all locations as per business demand.
• Serve as the single point of contact for all ITAM related contracts and sponsor for IT Asset Management vendor engagements.
• Oversee vendor reseller and OEM engagements to meet established service level targets and key performance indicators.
• Be the face of IT Asset Management to all Business Partners and Executive Leadership. Engage, create, and collaborate on solutions based on business demands.
• Participate in steering committee meeting representing ITAM strategy for Global Delivery Centres.
• Manage and develop IT Asset Lifecycle Management policies, standards, and procedures as per Global ITAM standards and their associated business value.
• Act as a coach to team to deliver scope, meet schedules, balance workload, and resolve roadblocks. Escalate timely to ensure programs and/or services are not jeopardized.
• Establish a service culture with sufficiently ITIL-educated operations management and staff.
• Establish and administer the annual budgets and manage expenditures to operate within the approved budget.
• Maintain a high-level understanding of the business objectives, processes and supporting Technology needs of all customers in the Region. Stay sensitive to unique local needs.
• Work with leadership to optimize the business value, quality, and cost of requested services to meet the Firm and EY Technology objectives and policies with a clear articulation of the service levels delivered.
• Collect viewpoints on Technology needs and service issues and communicate these to the appropriate EY Technology leader.
• This role is required to physically work in an EY office.

Skills and attributes for success

• Ability to define the organizations asset management & inventory policy based on industry best practices.
• Demonstrated experience in financial management including budgeting, sourcing, and service costing.
• Understanding of technology and data visualization skills—artificial intelligence, machine learning, Internet of Things, analytics software, and apps.
• Ability to develop & comprehend the data visualization reports to track orders and shipments, trends, demand and any weaknesses and inefficiencies based on different parameters.
• Advanced analytical skills are required to identify opportunities for service and process improvement across the geography supported.
• Comprehend market economics and dynamics. Predict possible future scenarios by gaining insights into the market trends.
• Work independently with limited oversight from a supervisor.
• High-level decision-making responsibilities include the prioritization of work for the IT Asset Management function and determining approaches to effectively address service delivery concerns of large customer base.
• Demonstrated ability to manage effectively with escalations, difficult situations and demanding individuals under pressure.
• Co-ordinate, understand and successfully integrate the activities of a large cross-cultural, cross-border team including virtual interaction and ability to travel as per requirement.
• Demonstrated ability to manage all aspects of team management including hiring, development, and counselling.
• High level understanding of SEZ, regulatory, customs, compliance protocols relevant to the role.

To qualify for the role, you must have

• 15+ years of applicable work experience in large multi-country teams.
• BE-IT, B.Tech, Bachelor's degree in Business Administration, Information Technology.
• Certification in ITIL & IT Asset Management preferred
• 5+ years’ experience of working directly in IT Asset Management role or experience in supply chain management preferred.
• Established experience in vendor relationship management, outsourcing strategy, and e-waste management.
• Proven track record in leading positive team dynamics that drives efficiencies in throughput.
• Strong organizational, analytic, and complex problem-solving skills
• Highly effective speaking, listening, writing, project management and interpersonal skills
• Effective communications and collaborative skills with ability to work with management, business and technical leaders and staff of all levels.
• Experience with IT service management tools and/or knowledge of major ITAM products such as Service Now or equivalent.
• Successful candidate will be an energetic passionate leader who demonstrates initiative, and the ability to generate creative solutions and deliver with excellence.
• Exceptional customer service orientation. Work schedule flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be accepted for who you are and empowered to use your voice to help others find theirs.