Microsoft Technical Support Engineer – Azure AI Korean Language 

Taiwan, Taoyuan City 

272920151

Required

• 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field

• 3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.

Preferred Qualifications

• 2+ years of experience with Microsoft Azure Platform (mandatory)

• 1+ years of experience Microsoft Cognitive Services (familiarity with Azure OpenAI)

  Or (only required 1 of the services)

• 2+ years of Azure Machine Learning

Experience in one or more of these areas desirable
• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices

Optional Qualifications:

Development/Coding in

•Familiarity with C#, JAVA, .NET, PowerShell, CLI, Cognitive Services and/or AML

•Familiarity with workflow automation tools like Power automate, Azure automation etc.

Language Qualification
Korean Language: fluent in reading, writing and speaking.

English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.