Amazon Tech Operations & Escalation Manager Prime Video Insights 

United Kingdom, England, London 

271957154

Key job responsibilities- Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel.
- Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders- Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently.
- Development/scripting skills in at least one interpreted language (e.g. Java, Python) as well as shell
- Experience automating tasks through creation and maintenance of scripts and tools
- Develop platform expertise by executing multi-service stress tests and deep dive to root cause resulting issues
- Be a subject matter expert on Prime Video’s incident and response tooling for Prime Video engineers in your region
- Perform other duties as required by the organisation.

- Experience in modern scripting programming languages.