IBM Verify Technical Support Engineer 

India, Karnataka, Bengaluru 

270926267

• You will solve the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes.
• Become a Security SME for our flagship products family of Access Management product.
• Analyse customer problems and service requests and resolve them within agreed service levels
• Use troubleshooting/ debugging techniques and tools to analyze technical problems.
• Collaborate with development teams for issues that need a resolution through code fixes.
• Increase IBM’s Self-Help knowledge base, by creating knowledge articles wherever needed.
• Provide feedback to the development team on product feature enhancements.
• Create wikis, blogs, tech-notes, technical trainings, webcasts for educating customer and business partners

Required Technical and Professional Expertise

• Knowledge of SAML/Federation, OpenID, Docker, Web Services, RestAPI
• Troubleshooting network issues – SSL concepts and Network traces (wireshark, iptrace)
• Knowledge of Network security, TCP/IP fundamentals, http protocol
• JavaScript, XML, JSON
• Experience on any Access Manager product (IBM, Oracle, SiteMinder, Ping, SailPoint, Okta etc)

Preferred Technical and Professional Expertise

• Knowledge of LDAP/AD, Database, Access Manager product
• Knowledge of Cloud and Containers
• Basic Operating Systems skills for Unix / Linux.
• Knowledge of any Webserver and Application servers
• Virtualization concepts – Vmware/ESX etc
• Perl/Shell scripting, any programming language