Bachelor's degree or equivalent practical experience.
5 years of experience in stakeholder-facing roles, interacting with senior partners.
5 years of experience in program or project management.
2 years of experience in a quantitative or metrics measured role or business.
Preferred qualifications:
4 years of experience in using data analysis to identify needs and measure impact in an operations organization.
Experience in designing and managing learning solutions to meet regulatory requirements, preferably within a product-oriented role.
Experience partnering with external suppliers/agent based programs to deliver improvements in operational metrics and meet or exceed compliance standards.
Ability to balance quality and cost imperatives across a large, agent based program and to deliver against rigorous performance-based metrics.
Excellent written and verbal communication skills.