SAP Senior User Assistance Developer - SAP Ariba 

Brazil, Pará, Itaituba 

2700490

What you'll do

• Craft User-Centric Content: Create, design, and test user assistance content for WalkMe that guides and empowers users to be successful with our solutions
• Collaborate Cross-Functionally: Work closely with UX designers, product managers, and developers to on how to best integrated that content into the user experience, exchanging feedback on structure, interaction design, and assistance needs
• Maintain Content Quality: Regularly update content to ensure it remains accurate, relevant, and aligned with evolving product features and business goals; proofread and edit content for usability, readability, and linguistic correctness; support UA team members in planning, implementing, and coordinating their WalkMe content
• Champion Content Best Practices: Advocate for and implement content standards and best practices across for WalkMe the product team; participate in projects to improve UA tools, processes, and content

The Role

As a Senior User Assistance Developer, you will work closely with stakeholders in different roles in SAP Ariba (Procurement) applying agile principles to ensure timely delivery of relevant User Assistance deliverables, with a strong focus on in-app help, specifically WalkMe. You’ll also work on multimodal delivery (videos, interactive graphics, etc.) and are encouraged to use AI technology.

What you bring

• Minimum of several years of experience in content design, UX writing, and user assistance, ideally as a UA developer at SAP.
• Ideally first-language proficiency in English or excellent written and spoken English.
• Excellent writing and editing skills with a focus on clarity, consistency, and user-centric content and a strong ability to simplify complex information
• Experience in creating and publishing UA deliverables, especially in-app help content, and experience with DITA CMS
• Strong organizational skills, with the ability to meet tight deadlines, deliver on time, and ensure high quality in a fast-paced environment
• Flexibility and a readiness to communicate with team members and to participate in knowledge transfer
• A keen eye for detail and a passion for creating truly engaging and helpful content to meet our users’ needs

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