Flex Support Technician 

Mexico, Baja California, Tijuana 

268984230

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This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

Responsibilities:

• Performs the installation, repair, and preventative maintenance of personal computer and related systems.
• Configure cellular phones for end users to meet corporate specifications
• Assists in determining suitable software to meet user requirements.
• Manage required supplies for printers (not to include paper).
• Install software, patches, and updates on desktops, laptops.
• Keep accurate tracking of all assets supported by Deskside.
• Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
• Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
• Assist NetworkAdministrator/Analystto troubleshoot end-users’ network-related issues.
• Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
• Performs image builds for use on all desktop and laptops.

Qualifications:

• An associate degree is preferred or equivalent experience and training.
• Typically requires familiarity with desktop systems and peripherals.
• General knowledge of PC architecture (hardware and software).
• Exposure to Windows 10,11. Mac OS, Android and IOS, Knowledge of imaging processes used for deployment of PCs in standard environments.
• Adherence to prescribed helpdesk procedures.
• Troubleshooting and problem-solving skills.
• Microsoft Certified Systems Engineer a plus.
• Scope and impact are limited to specific work area. Proactively assists supervisor in reaching goal/targets of line or department.
• Normally receives general instructions on routine work, detailed instructions on new assignments.

Required Skills:

Optional Skills: