Bank Of America Treasury Implementation Advisor – Client Fulfillment - Officer 

Japan, Itabashi 

266268145

Position Description

• This role as Treasury Implementation Advisor is responsible for the management and implementation of treasury and cash management solutions and products for new and existing clients covered by Japan Global Payment Solutions and Corporate Banking sales teams to Bank of America.

• Treasury Implementation Advisors serve a critical role as local contact point during the implementation phase of the client life cycle for clients.

• Implementation Advisors will need to liaise not only with local teams, both internally and externally, as well as teams abroad to deliver first class experience.

Key Responsibilities

• Manage the implementation of treasury and cash management products and services for new and existing clients.

• Work with clients to create and agree on an implementation delivery timeline. Clearly communicate the project status; identify issues, resolution steps and deadlines.

• Engage key stakeholders throughout the implementation process and coordinate with internal Business Partners as necessary.

• Work with Global Payment Solutions and Corporate Banking sales teams including providing support and advising the Sales teams as required during the Sales process.

• Facilitate internal and external calls to work on implementation requests utilizing project management and technical skills.

• Maintain up-to-date working knowledge of the bank’s and market's products/services offerings including payment and trade capabilities, internal operational processes and local regulatory requirements.

• Provide technical support to clients where necessary.

• Maintain the expected quality standards to ensure client’s needs are met, and continued effort is made to exceed the client’s expectations.

• Understand the risks associated with the Products and its related processes. Ensure risks are identified and minimized.

• Lead or participate in internal initiatives/projects representing the voice of the business, taking ownership, and delivering the execution of these projects.

• Demonstrate key attributes for success including ability to pay attention to detail, being a team player, take end-to-end ownership, drive results to grow the business, as well as sustaining intensity and optimism while focusing on the client.

Key Requirements

• At least 3-5 years’ working experience in area of Client Implementation or a similar client-facing role in the banking industry focusing on treasury and cash management solutions for Corporates and/or Financial Institutions including exposure to elements such as electronic payments, SWIFT, Zengin, and Foreign Exchange (FX).

• Project management/process coordination experience with the ability to work under pressure.

• Ability to communicate fluently with internal and external stakeholders in Japanese and English, both orally and written.

• Communication and interpersonal skills – ability to work with our clients and business partners and to positively influence people.

• Excellent, time management, presentation and analytical problem-solving skills.

• Self-motivated, flexible, proactive; excellent team player and able to work independent of direct supervision.

• Ability to manage multiple requests with various levels of complexity and expected resolution periods simultaneously

• Good understanding of Treasury and Cash Management offerings

• General PC, Windows, Microsoft Office knowledge (Excel, Word, PowerPoint, Access)