Nokia Fault Management Engineer TX & IP 

Romania 

265839770

• Act as the technical expert interface both internally to GDM/PM/LM & externally towards customers & external. Suppliers to be able to explain in clear way all technical & other questions
• Supporting GDM/PM/LM/Presales teams during presales phase/project setup phase both regarding resource dimensioning & technical consultation/documentation.
• Drive the team, including work assignment & Supporting engineers in case of technical expertise required
• Keep governance on external Suppliers regarding services being delivered by them for NOKIA
• Validates the workload involved and expertise needed related to technical tasks
• Management of escalated technical issues for scope being delivered from GDCs, including RCA preparation
• Technical leadership to the team including technical governance and supporting to resolve escalated operational issues
• Ensure that Technical documentation and MOP/SOP/WI are available
• Drive continues improvement of processes/services being delivered to customers
• Approves knowledge articles created by engineers
• Continuous Coaching & mentoring of the team
• Competence and performance assessment of the team, including training plans development & providing feedback to stream resource manager/LMs
• Ensure proper team dimensioning vs agreed/predicted workload

• Fluent in English (B1 minimum)
• Degree/ Diploma related to telecommunications, electronics, computer science or equivalent relevant experience.
• At least 5 years experience in network operations, maintenance and / or technical support activities, minimum 3 years as L2 engineer
• In-depth knowledge of NOKIA Radio equipment ((2G/3G/4G/5G), NOKIA GSMR experience & and multi vendor skills (Huawei, Ericsson) would be welcome
• Very Good knowledge in network fault/performance/configuration management.
• Spirit rigorous in the transactions, particularly in following technical instructions and reporting.
• Willingness to work in "Business Hours" & "Non Business Hours" exceptionally.
• Control of quality of communication during a crisis situation (stay focused on the objective information & communicate in real time).
• Strong Team working capabilities
  

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark