Uber Program Leader AV Delivery Support 

United States, West Virginia 

26424783

What You'll Do

• Develop AV support operations procedures, issue workflows, policies and processes
• Determine automated, self-service, and / or agent driven processes
• Work with tech partners to define technical requirements
• Develop customer, merchant, partner, and agent facing content including saved replies, help-articles and knowledge bases
• Develop escalation paths and procedures to ensure edge-cases are addressed
• Oversee implementation of the operations working with CommOps, Business and Tech partners
• Generate insights for the business and product teams

Basic Qualifications

• Minimum 6+ years of experience in operations, program management, consulting or corporate strategy with excellent program management and organizational skills
• Minimum 4+ years of experience in support operations

Preferred Qualifications

• Deep experience and expertise in developing processes for support operations
• Demonstrated ability to thrive in high-pace environment brining structure to new problems and concepts
• Outstanding communication and stakeholder management skills
• Excellent analytical skills, with ability to recommend and make data based decisions
• Knowledge of Uber customer support operations
• Experience working with large and distributed global teams
• Experience in the AV industry
• Bachelor's Degree

For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .