Cyberark Director Customer Success - APJ 

Singapore 

262735555

Leadership & Strategy:

• Lead and execute against the CS strategy while working closely with the Global VP of CS
• Lead, mentor, and inspire a diverse team of customer success professionals, promoting a culture of excellence and customer-centricity.
• Contribute as a member of the CS leadership team globally in the development and execution of the CS strategy and be the voice of APJ

Customer Engagement

• Build and maintain strong relationships with key customers, ensuring their needs are met and expectations exceeded.
• Champion customer feedback and insights to drive product enhancements and service improvements.
• Cross-Functional Collaboration:
• Collaborate with Sales, Product Management, and Marketing teams to ensure a seamless customer experience and drive customer success initiatives.
• Act as the voice of the customer within CyberArk, advocating for their needs and priorities.

Performance Metrics:

• Manage key performance indicators (KPIs) across APJ and Global leadership relating to customer success, satisfaction, retention and expansion.
• Regularly report on customer success metrics and initiatives to the executive team, highlighting successes and areas for improvement.

Growth & Innovation:

• Develop and drive systemic processes to identify opportunities for upselling and cross-selling CyberArk solutions based on customer insights and business needs.
• Stay informed on industry trends and best practices in identity security to continuously innovate and enhance the customer success approach.

• 10+ years of experience in customer success, or related roles, with at least 5 years in a leadership capacity
• Strong leadership capabilities with experience leading diverse teams across APJ
• Proven experience in the cybersecurity or identity management space, with a deep understanding of customer needs and challenges
• Knowledge of a subscription-based business sales model
• Strong analytical skills with a data-driven approach to decision-making and performance evaluation.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to thrive in a fast-paced, evolving environment and adapt to changing business needs.
• Independent and positive leader who can manage competing priorities in an organized manner
• Willingness to travel