EY UKI Technology Consulting - Salesforce Services 

Ireland 

262160270

Technology Consulting – Salesforce Services, Consultant/Senior Consultant

Job Listing Detail

General information

• Location : Dublin
• Available for Work Visa Sponsorship: Yes
• Business area: Technology Consulting (Salesforce)
• Contract type: Permanent

Your key responsibilities

Consulting is a varied and exciting career where no two days are the same. Your day-to-day responsibilities will vary depending on the type of work you are engaged in – it could be building a POC for a client, running requirements workshops, supporting UAT or responding to an RFP. Here are the typical responsibilities we would expect you to own:

• Collaborate with architects, business analysts, and product owners to assess business requirements and translate them into effective technical solutions on the Salesforce platform.
• Assist in designing and developing Salesforce solutions across various clouds (e.g. Sales Cloud, Service Cloud, Experience Cloud)
• Help translate user stories into practical technical designs, supported by technical architects
• Support design and implementation of integrations via APIs or middleware with third-party systems
• Support data migration analysis and mapping from legacy systems
• Produce and maintain technical documentation (e.g., solution design, process flows, data models)
• Support UAT with business and IT stakeholders
• Troubleshoot bugs or system issues and support defect resolution
• Ensure quality by adhering to governance and standards
• Attend and contribute to agile ceremonies including stand-ups, sprint planning, demos and retrospectives
• Support senior architects and business analysts in workshops and requirement gathering
• Actively work toward Salesforce certifications (e.g., Experience Cloud Consultant, Data Cloud Consultant)
• Stay current on product releases and emerging features in each Salesforce release
• Learn about EY delivery frameworks, agile methodology, and project cycles
• Develop client-centric thinking with a strong focus on business outcomes
• Team collaboration and cross-functional working
• Curiosity and continuous learning (e.g., pursuing certifications)
• Excellent communication skills – translating technical terms into business language and being able to communicate to development and test teams

To qualify for the role, you must have:

• Minimum 2 years experience in digital transformation leveraging the Salesforce platform, its ecosystem and other emerging technologies
• Ability to articulate the value of Salesforce as a platform in business to a non-technical audience in a clear and compelling fashion.
• Experience in designing and delivering solutions in the Salesforce ecosystem – including but not limited to core Salesforce Clouds (Sales, Service, Experience, Marketing) and ideally industry clouds (Financial Services, Energy & Utility).
• Ability to facilitate requirements gathering workshops with clients to identify pain points and translate functional requirements to technical solutions
• Good understanding of Systems Development Life Cycle and Agile methodologies
• Excellent oral and written communications skills; must be articulate and persuasive.
• Demonstrate a commitment to quality and attention to detail
• Capable of prioritising and multi-tasking in a dynamic environment
• Strong technical analysis, problem solving and analytical skills

Ideally, you will also have:

• Prior large-scale Salesforce implementation experience in either consulting or an end user organisation
• Ability to manage tasks and stakeholders
• Developing team leadership and influencing skills
• At least 2 of the following certifications:
• Salesforce Admin
• Salesforce Advanced Admin
• Salesforce Platform App Builder
• Salesforce Developer
• Sales Cloud Consultant
• Service Cloud Consultant
• Salesforce Experience Cloud Consultant
• Salesforce Marketing Cloud
• Salesforce Field Service Consultant
• Salesforce CPQ Specialist

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.