JPMorgan Technology Support III 

India, Karnataka, Bengaluru 

261763517

As a Technology Support III team member inCommercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Basic knowledge in the following key areas: hardware architecture (performance testing, monitoring, operations), hardware benchmarking (program management, network management), design (compliance, security), network engineering (planning, provision)
• Knowledge in at-least one of programming languages (Java, SQL, Python) for automations.Knowledge of databases (SQL, ORACLE) for troubleshooting.Basic knowledge of cloud architecture
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Amazon AWS basic certification is a plus
• Spanish and/or Portuguese would be an added advantage.
• Knowledge of SQL, Python or others programing languages, Pentaho Data Integration, Control-M, AutoSys, iTRS, Geneos, Jira. Understanding of DEVOPS, Agile, ITIL. Willingness to learn and work in the financial markets